Refund Policy

WBMSG is billed after the fact, for messages already counted in a billing cycle. This policy explains when a payment is refunded.

1. What you pay for

Your WBMSG fee covers the cycle that has just ended, based on the messages Meta charges for in that cycle. Meta’s own message charges are billed to you by Meta and are not paid to us, so they cannot be refunded by us.

2. When we refund

• Billing error: if a statement counts messages wrongly, bills the wrong band, or you are charged twice for the same statement, we refund the difference in full.
• Payment taken but not credited: if a payment was captured and the statement still shows unpaid after 3 working days, we credit it or refund it.
• Service failure on our side: if messages were counted because of a fault in WBMSG rather than your actions, we correct the count and refund any resulting overcharge.

3. When we do not refund

• Messages that were sent and counted correctly, including messages you later regret sending or contacts who did not read them.
• Fees for a cycle after you used the service, even if you cancel afterwards.
• Charges made by Meta, taxes already remitted, or gateway charges outside our control, except where law requires.

4. How to ask

Email info@conveys.in within 30 days of the statement date with your organisation name, the statement period and what looks wrong. We will reply within 3 working days.

5. How and when we pay refunds

Approved refunds go back to the original payment method (card, UPI or netbanking) through our payment partner. Once we approve a refund it is initiated within 5 working days, and your bank usually shows it within a further 5 to 7 working days.