How can we help you?

Everything you need to get up and running with WBMSG.

• What is WBMSG?
• Creating Your Account
• Connecting Your WhatsApp Business Account
• Inviting Team Members

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Everything about the WBMSG shared team inbox — managing conversations, labels, canned responses, media, and AI smart replies.

• WhatsApp Inbox Overview
• Using the Conversation List
• Managing Conversation Status
• Assigning Conversations

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Manage your contacts, import data, organize with groups and segments, and track every interaction in one place.

• Contacts Overview
• Adding a Contact Manually
• Importing Contacts from CSV
• Filtering and Segmenting Contacts

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Create, manage, and analyse WhatsApp Message Templates — the pre-approved formats required for outbound messaging.

• What Are WhatsApp Templates?
• Template Library
• Creating a Message Template
• Using Variables in Templates

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Broadcast messages to multiple contacts at once using WhatsApp templates or custom text.

• What Are Campaigns?
• Creating a Campaign
• Managing Campaigns
• Campaign Logs & Analytics

Automate responses and build multi-step conversation flows — from simple toggles to visual drag-and-drop workflows.

• Automation Overview
• Basic Automation
• Auto-Replies (Keyword Triggers)
• Visual Flow Builder

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Understand your team's performance, conversation trends, and campaign results.

• Dashboard Overview
• Org Metrics & Charts
• My Work Section
• Analytics Tabs

Manage your sales pipeline with Kanban boards, custom stages, and deal tracking.

• Deals & Pipelines Overview
• Creating a Custom Pipeline
• Creating and Managing Deals

Configure your workspace, team, integrations, and billing.

• Members & Teams
• Roles & Permissions
• WhatsApp Account Settings
• Contact Settings

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Understand and improve your organization's WhatsApp account health score.

• What is Trust Score?
• Improving Your Trust Score

View and audit all messages sent and received across your organization.

• Message Log
• Message Gaps (Failed Deliveries)