Using Canned Responses

Canned responses are pre-written message shortcuts agents can insert instantly. Each has a shortcut key (e.g. !hello), response text, and an optional media attachment. The response text supports {{first_name}} and {{last_name}} variables.

Inserting a Canned Response

1. Click in the message compose box
2. Type / (forward slash) to open the canned response menu
3. Search by shortcut name and select the response to insert it
4. Review and edit before sending

Managing Canned Responses

Create and manage canned responses in Settings > Canned Responses.