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Automation
Automate responses and build multi-step conversation flows — from simple toggles to visual drag-and-drop workflows.
5 articles
Automation Overview
The four automation layers available in WBMSG and when to use each one.
Basic Automation
Configure business hours, out-of-office replies, welcome messages, and delayed responses.
Auto-Replies (Keyword Triggers)
Create keyword rules that send an instant reply when a contact's message matches.
Visual Flow Builder
Design multi-step automated conversation journeys with a drag-and-drop canvas.
AI Intent Matching
Use AI to detect what a contact is asking and automatically trigger the right automation.