⚡ Automation
AI Intent Matching
Use AI to detect what a contact is asking and automatically trigger the right automation.
How It Works
Go to Flows > AI Intent Matching.
Toggle to enable or disable.
The AI semantically understands customer messages — going beyond simple keyword matching.
When a customer's message matches a defined intent, the AI triggers the linked auto-reply or flow.
Flow: customer sends a message → AI analyses the intent → the correct automation fires.
Setup
Set up your Auto-Replies and Flows before enabling AI Intent Matching — the feature routes incoming messages to existing automations.
Pricing is charged per successful intent match. The current rate is shown in the UI.
ℹ️AI Intent Matching works best when you have descriptive auto-replies and flows already configured.
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