⚙️ Settings
Canned Responses
Create shortcut responses your team can insert with a single keystroke.
Go to Settings > Canned Responses to manage your saved reply shortcuts.
The list shows each response's Shortcut, Response Text, and Last Used date.
Creating a Canned Response
Click Create and enter a shortcut key (for example, !hello), the response text, and optionally attach media.
Response text supports template variables: {{first_name}} and {{last_name}} are substituted automatically when the response is inserted.
Using Canned Responses in the Inbox
In the inbox compose box, type / to open the canned response picker. Start typing the shortcut to filter the list, then select a response to insert it.
💡Keep shortcuts short and memorable — agents rely on them under time pressure.
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