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Inbox
Everything about the WBMSG shared team inbox — managing conversations, labels, canned responses, media, and AI smart replies.
10 articles
WhatsApp Inbox Overview
Understand the layout of the WBMSG inbox and how real-time messaging works.
Using the Conversation List
How the left-panel conversation list works and how to find conversations quickly.
Managing Conversation Status
How to use Open, Pending, and Resolved statuses to keep your inbox organised.
Assigning Conversations
How to assign a conversation to a specific agent.
Conversation Labels
How to apply, filter, and manage labels to organise conversations.
Sending Messages
All the ways you can compose and send messages from the inbox.
Using Canned Responses
How to create and insert pre-written reply shortcuts to speed up common responses.
AI Smart Replies
How WBMSG suggests AI-generated replies based on conversation context.
Contact Panel
How to use the right-side contact panel to view and act on contact details without leaving the inbox.
Media & Voice Messages
How to send and receive images, videos, documents, audio, and voice notes in the inbox.