What is WBMSG?

WBMSG is a WhatsApp-first CRM designed for small and medium businesses that use WhatsApp to communicate with customers. It connects to your official WhatsApp Business Account via the Meta Business API, giving your whole team access to a single shared inbox.

Multiple agents can handle conversations simultaneously, so no customer message gets missed and no two agents reply to the same thread.

Key Features

1. Shared team inbox — all WhatsApp conversations in one place
2. Contact & deal management — track leads and pipelines
3. Broadcast campaigns — send approved template messages to segments
4. Automation flows — trigger message sequences based on events
5. AI smart replies — context-aware reply suggestions
6. Analytics — conversation and campaign performance metrics
7. Trust score — contact engagement and quality indicator

Pricing

There are no plans, seats or feature tiers: every account gets every feature, unlimited team members and unlimited contacts. You pay only for the messages you send.

1. 500 messages free every month — no credit card required
2. After that, one monthly bill based on your message volume band, with a price cap
3. Only messages Meta charges for are counted — support replies inside the 24-hour window are free
4. Meta bills its own message charges to you directly; WBMSG adds no markup
5. Current prices: the pricing page and Settings → Billing