Analytics Tabs
Detailed analytics across conversations, campaigns, and team performance.
Go to Analytics in the sidebar to open the full analytics view. The page is divided into five tabs.
Overview Tab
The Overview tab shows the same metric cards, conversation trend chart, campaign snapshot, team leaderboard, and activity feed as the main dashboard.
Conversations Tab
The Conversations tab shows conversation count broken down by status, response time distribution across your team, and conversation duration statistics.
Campaigns Tab
The Campaigns tab shows campaign performance metrics, delivery rates across all campaigns, and a list of top-performing campaigns.
Team Tab
The Team tab shows a per-agent table with four columns: Messages Handled, First Response Time, Resolution Rate, and Active Conversations.
Below the table, the team leaderboard ranks agents by overall performance.
Predictive Tab
The Predictive tab is a placeholder. No data is shown yet — this feature is coming soon.
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