Basic Automation
Configure business hours, out-of-office replies, welcome messages, and delayed responses.
Where to Find It
Go to Flows > Basic Automation.
Business Hours
Set your working hours per day of the week.
Set open and close times for each day.
Business Hours are used by Out-of-Office to know when to activate.
Timezone applies from your account settings.
Out-of-Office (OOO)
Enable or disable with a toggle.
Write an OOO message text.
Optionally attach media to the OOO message.
Fires automatically outside your configured Business Hours.
Sends once per conversation session — not on every message the contact sends.
Welcome Messages
Enable or disable with a toggle.
Personalized option (Yes or No): if Yes, write separate messages for new contacts and returning contacts; if No, one general welcome message is sent to everyone.
Optionally link to a Flow to run after the welcome message.
Fires when a contact messages you for the first time (new contact) or when a returning contact messages again.
Delayed Response
Enable or disable with a toggle.
Set the delay in minutes (default: 30 minutes).
Write the message to send after the delay.
Optionally attach media.
Toggle: 'Also send if OOO is enabled' — controls whether the delayed reply fires alongside an OOO reply.
The timer resets if the contact sends another message before the delay expires.
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