👥 Contacts
Adding a Contact Manually
Create a single contact record directly inside WBMSG using the New Contact drawer.
Opening the Drawer
Click the New Contact button in the top-right corner of the Contacts page. A slide-over drawer opens on the right side of the screen.
Fields in the Drawer
- First Name and Last Name — both optional.
- Mobile Number (required) — enter the full number including country code, without a leading 0 or + sign. For example, enter 919876543210 for an Indian number.
- Country — dropdown to select the contact's country.
- Language — dropdown with 60+ WhatsApp-supported language codes (e.g. English, Hindi, Spanish, Arabic).
- Status — select a lead status from your organization's configured list.
- Groups — multi-select dropdown to add the contact to one or more contact groups immediately.
- Opt out Marketing Messages — toggle on if the contact has opted out of promotional messages.
- Enable Reply Bot — toggle controls whether automated flows can message this contact. Turn it off to prevent the bot from contacting them.
- Custom Fields (Other Information) — any custom fields configured for your organization appear here dynamically, including required ones.
💡The phone number must include the country code but without a leading + or 0. For example, for +91 India numbers, enter 91 followed by the 10-digit number.
Saving
Click Submit to create the contact. The new contact appears at the top of the Contacts list. Required custom fields must be filled before the form will submit.
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