⚙️ Settings
Labels
Create and manage Contact Labels and Inbox Labels.
WBMSG has two separate label systems.
Contact Labels (Settings > Labels) tag contacts for organization and filtering. The usage count for each label is shown.
Inbox Labels (Settings > Inbox Labels) label conversations in the inbox to help manage queues and routing.
Both label types support create, edit, and delete actions. Each label has a name and a color.
💡Use Inbox Labels to route and prioritize conversation queues — for example, labels like 'Urgent' or 'VIP' help agents know which conversations to handle first.
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