⚡ Automation
Automation Overview
The four automation layers available in WBMSG and when to use each one.
The Flows page — all automation tools in one place
Automation in WBMSG
WBMSG has four levels of automation:
1. Basic Automation — simple on/off toggles for common scenarios: out-of-office, welcome messages, and delayed replies.
2. Auto-Replies — keyword-triggered instant replies.
3. Flow Builder — a visual drag-and-drop editor for multi-step automated workflows.
4. AI Intent Matching — AI-powered intent detection that triggers the right automation based on what a contact says.
All automation tools are found under the Flows section in the sidebar.
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