Org Metrics & Charts
Organization-wide performance metrics visible to Admin and Manager roles.
Org Metrics are visible to users with the Admin or Manager role. Agents and Viewers do not see organization-wide data.
Metric Cards
Six metric cards appear at the top of the dashboard:
Open Conversations — the number of conversations currently open across all agents.
Total Contacts — the total number of contacts in your organization.
Messages Today — the count of messages sent and received today.
Campaigns Sent This Month — how many campaigns have been dispatched in the current calendar month.
Average First Response Time — the average time between a customer's first message and an agent's first reply.
Bot Conversations — the number of conversations currently being handled by the AI bot.
Charts and Feeds
The Conversation Trend Chart shows a time-series graph of conversation volume so you can spot busy periods and patterns.
The Campaign Snapshot section shows a recent summary of campaign delivery results.
The Team Leaderboard lists top-performing agents ranked by response speed and message count.
The Activity Feed is an org-wide event log showing recent actions taken by any team member.
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